The concept of EI or Emotional Intelligence was developed by Daniel Goleman in his book, “The Power of Emotional Intelligence.” Emotional Intelligence is defined as ‘“a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”


Employees with high emotional intelligence can better manage their own impulses, communicate with others more effectively, manage change well, solve problems and use humour to build rapport in tense situations.

So it's understandable that Emotional Intelligence is a highly valued skill in any workplace.


How smart are you with your own and others' emotions? Smart emotions lead to smart decisions and smart communication. This workshop will show you how.

This is not a warm fuzzy workshop but an expert Training Program for men and women who want to get on at work.

Learn what emotional intelligence is and isn't and find out why all seven dimensions of EI really matter at work. Discover insights into how well you are using your EI and how your levels of EI may impact on your workplace success. Enhance your decision making with our unique EI decision making model and improve your communication too. And master the key strategies to develop your overall EI potential.

Smart IQ plus smart EI means smart people in a smart workplace. Make sure your organization or team is emotionally smart.

This Training Program covers all 7 dimensions of emotional intelligence and especially EI dimension four: "Emotional reasoning" and EI dimension five: "Emotional self-management".


The key Training Program components for you to choose from:

  • Practical unique strategies to develop your emotional intelligence immediately, at work and home - that you won't find anywhere else.
  • What Emotional Intelligence isn't.
  • Understanding the emotional drivers of behavior and why people behave in the way they do.
  • The pioneering work of Mayer, Salovey and Caruso - the leading researchers into Emotional Intelligence and why it's important.
  • Do men have the same emotions as women?
  • The seven dimensions of emotional intelligence and how they impact on your work success and interactions.
  • Understanding why people may not act on information you give them.
  • The latest advances in the Australian Genos model, and the work of Ben Palmer and Con Stough, and what it means to you.
  • Vital research results into EI & leadership, EI & the workforce, EI & job selection, EI and absenteeism, EI and stress tolerance, EI and productivity, EI and financial success, and more.
  • How to take account of your feelings intelligently so you stay in control of them.
  • How to generate more options when deciding what to do at work.
  • The difference between being emotional and being emotionally intelligent.
  • Unique strategies to be intelligent with your emotions so they don't dictate what you do.
  • Combining emotional and cognitive intelligence for maximum success.
  • How to choose emotionally intelligent ways to communicate.
  • How to reason with emotional data and make smart, emotionally intelligent decisions.
  • Why emotional data PLUS cognitive data produces the best people management decisions.
  • Which emotions matter at work and why.
  • EI assessment breakthroughs.
  • Insights into your own levels of Emotional Intelligence - what do you still need to develop?
  • How to stop repeating the same mistakes.
  • Managing emotions such as anger, boredom or stress - what are your options?
  • The facts on emotions they never taught you at school and why you need to know them.
  • How to apply emotionally intelligent strategies to managing people.
  • The top strategies to advance your overall EI potential and how to use them, now.
  • The number one thing standing between you and higher emotional intelligence.
  • Developing your EI action plan.


Ideal for those who:

  • Manage, lead or supervise people;
  • Deal with clients, customers or colleagues;
  • Attend meetings, negotiations or presentations;
  • Lead people through change or have to motivate staff;
  • Make complex and difficult decisions or handle high workloads or conflict;
  • Want to know what emotional intelligence is and how to develop it further at work.

What you will achieve

  • An understanding of the importance of using Emotional Intelligence
  • The ability to create an environment for productive work relationships
  • A model to guide your responses to difficult and challenging situations
  • An approach for more intentional actions
  • The ability to self-motivate while tempering negative responses
  • Team communication skills for running effective meetings, decision-making, and creative problem-solving
  • One-on-one communication skills for constructive feedback and conflict management
  • The opportunity to practice applying tools and skills through individual and group exercises
  • The confidence to deal with resistance and negativity
  • The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
  • Skills in "outcome thinking"